Reference

What Our Legal Terms Actually Cover

Before you open an account or make a deposit via DANA, OVO, or GoPay, our legal terms set out what we commit to you and what we ask from you in return.

Account Eligibility RulesData Handling PolicyWallet Use ConditionsJurisdiction ClauseContact Rights
marsd4d What Our Legal Terms Actually Cover
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you need to exercise a data right, raise a policy question, or dispute an account decision, our support team handles legal inquiries through dedicated channels. Direct account queries — such as transaction logs or wallet records for DANA, OVO, or GoPay — go through live chat for faster tracking.

Team online

Live Chat

Start a chat from your account dashboard. Reference your transaction ID so our team can pull the relevant wallet log — DANA, OVO, or GoPay — without delay.

Email Support

Send a detailed written request to our support email. Include your registered account name, the nature of your legal inquiry, and any reference numbers from previous correspondence.

Account Help Portal

Log in and open a support ticket tagged as a legal or data request. Our team reviews tagged tickets separately from general account issues and responds in writing.

HOW WE HANDLE IT

Our Approach to Data, Security and Account Rights

We handle account security and data retention with the same care we apply to payment processing. Your wallet details — whether DANA, OVO, or GoPay — are stored in encrypted form and are never exposed in plain text to our support staff. Here is how we approach the four areas that matter most to account holders.

Data Retention

We keep your account data for as long as your account is active, plus the retention period required under applicable Indonesian rules. You can request a summary of what we hold at any time.

Cookie Use

Session cookies let your lobby state persist if you move between an Android browser and desktop. You can clear cookies at any time; doing so will end your active session and require re-login.

Account Security

Login verification uses an OTP sent to your registered number. If you receive an OTP you did not request, contact live chat immediately and we will lock the account while we investigate.

Requesting Changes

To update registered data or request deletion, open a support ticket tagged as a data rights request. We confirm receipt in writing and complete the review within a reasonable processing window.

Common Questions About Our Legal Terms

These are the questions we see most often from account holders in Indonesia. Each answer covers the specific policy point — account rights, data handling, wallet records, and how to contact us formally.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay is covered by our transaction terms. Records are retained per our data policy and are available on request through live chat.

Open a support ticket from your account dashboard and tag it as a data rights request. We confirm receipt in writing, then provide a summary of the data we hold within a reasonable review window.

You can request deletion via a tagged support ticket. We will process the request where permitted, noting that some transaction data must be retained for the legally required period under applicable Indonesian rules.

We notify active account holders before material changes take effect. The updated terms are posted here; continuing to use your account after the effective date means you accept the revised version.

Contact our live chat immediately, quoting your registered account name. We will place a temporary hold on the account and review the login attempt before restoring full access to you.

Access depends on local law and is only available where your region permits it. We recommend checking your local regulations before opening an account or making any deposits through your e-wallet.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.